Holiday Claims

Holidays are supposed to be special times, whether it is a dream family holiday or a peaceful break with your loved one.  However, as our call centre has discovered, this is sadly not the case.

Whether you have been a victim of false advertising, unexpected sickness due to poor hygiene from the holiday venue or loud noise from building works next to your hotel we can assist.

The Guardian wrote an excellent article on Holiday Claims which you can read below:

You arrive at your hotel to find the pool’s out of action for the next two weeks, or that there’s a building site next door with drilling starts at 7 each morning – just hours after the nearby nightclub stops pounding.

TV series have been made about holidays from hell with good reason, and the latest figures show how the problem refuses to go away. Citizens Advice says in July alone, a record 28,000 people having holiday problems logged on to its advice pages – with a quarter of them actually on holiday at the time. In the past year the charity helped more than 200,000 consumers online whose holiday had not lived up to its billing. Those holidaying in the US were the most likely to seek advice during their vacation – by some margin. So if your holiday goes seriously wrong, what are your rights?

What you can claim for

No court will award you compensation if you simply chose badly, you didn’t like the holiday, or the weather was terrible – it all comes down to whether the firm delivered the holiday promised in the contract. Citizens Advice says claims can usually be broken down into three areas:

Loss of value This should represent the difference in price between the holiday you paid for and what you got. So, for example, if you were moved to a cheaper hotel because of overbooking, you should claim the difference in price between the two hotels. If you spent two days sorting out a problem, you can claim the value of the days your holiday was ruined doing this. If you were on a package holiday, you should deduct the cost of flights before you work this out – usually estimated to be at least half the total cost of the package.

Out-of-pocket-expenses If the hotel food provided as part of a package was inedible, or the room inhabitable – and you were forced to buy alternatives – claim back the cost. The replacements should be of equivalent quality that you would have expected to receive as part of the contract– not at a five star resort, unless that is what you booked.

Loss of enjoyment This is money to compensate you for the disappointment and distress caused by things going wrong, if for example the promised children’s club was cancelled or the pool was out of action. This is hardest to value, and the subject of many disputes. If your children hoped to be in the pool daily – and couldn’t – that could have a huge impact on the enjoyment of the holiday. To others it would be a mild inconvenience. Your claim should reflect that.

Amass evidence

A diary of how the problems affected you, combined with photos or video footage, will greatly help claims. Note the names, addresses and phone numbers of other holidaymakers who can support your case, and scrupulously keep receipts for any money you spent because of the problem.